Delivery Information
Please be aware that we don’t ship orders on Saturdays, Sundays, or public holidays. Any orders placed on these days will be dispatched on the next working day. Your order will always be sent via courier, and once it’s on its way, you’ll receive a text with a tracking number.
For orders within Pakistan, expect delivery within 4–5 working days (excluding weekends and public holidays).
Enjoy free shipping within Pakistan on all orders!
If you have any questions, feel free to reach out to us at headandhairs@gmail.com. We’re here to help from 9 am to 5 pm, Monday through Saturday (Pakistan time, GMT+4).
Order Cancellations
If you’d like to cancel an order, please get in touch as soon as possible! Orders typically ship within 24 hours, so the sooner you reach out, the better. To cancel, email headandhairs@gmail.com within 24 hours of placing your order. If your order has already been dispatched, we may not be able to process the cancellation. Orders placed on weekends will be processed or canceled on the next business day.
Damaged Products
If your order arrives damaged, please don’t worry! Keep the box and the damaged products, and contact us immediately at headandhairs@gmail.com. We’ll arrange for the courier to inspect and collect the damaged items, and we’ll send you a replacement as soon as possible.