We’re happy to offer an exchange or refund in addition to your statutory rights, as long as these conditions are met:
Contact Customer Service: Please reach out by the end of the next business day after your purchase if you need a refund. Refunds aren’t available for change-of-mind requests after this time.
Return Condition and Timing: Products should be returned within 7 days of purchase in their original, unused, and unopened condition with packaging intact.
Reactions to Products: If you experience a reaction, we’re here to help. Contact us by the end of the next business day, and we’ll arrange for an exchange or refund. Please notify us via email.
For online purchases:
- Reach Out Promptly: Contact Customer Service by the end of the business day after receiving your order, providing proof of purchase.
- Return Timeline: Return items to our Online Returns/Exchange center within 7 days of receiving them.
Additional Information:
- Refunds will be processed via your original payment method once the Refund & Exchange Policy conditions are met.